Customer service is key in winning back repeat business but do we forget the human side in the search for profit?    McKinsey’s ...

[Read the rest of this article...]

Catherine Whittle our Associate Trainer and very own Spa Queen has been featured in the Caterer and Hotelkeeper Magazine (3 - 9 February 2012)  w...

[Read the rest of this article...]

Need some inspiration to kick off the New Year?  We are loving this short TED Talk : “3 things I learned when my plane crashed” by Ri...

[Read the rest of this article...]

Insights Discovery® is like gold dust for sales people and we are on a mission to sprinkle some of that dust onto every hotel sales person in the ...

[Read the rest of this article...]

HT Training are launching a new leadership programme: Leading and Developing High Performance. Available from February 2012 this powerful programme e...

[Read the rest of this article...]

HT Training has teamed up with Customer Service TV to bring you 2 short but powerful customer service exercises that can be tailored to boost customer...

[Read the rest of this article...]

Support this amazing cause and benefit from the expertise of highly experienced facilitators.    During this session you will receive y...

[Read the rest of this article...]

Read why HT Training recommend you incorporate a good Psychometric into your Life Long Learning Journey in the latest issue of Profile Recruitments "L...

[Read the rest of this article...]

HT Training are thrilled to announce that Catherine Whittle has joined as an Associate.  Catherine, who previously held Senior Sales and Market...

[Read the rest of this article...]

The Institute of Leadership and Management’s recent “Creating a Coaching Culture” Research Report identifies that organisations that...

[Read the rest of this article...]

Leadership experts highlight the importance of developing improved self awareness at recent Hospitality Leadership Forum. At last week’s Oxford...

[Read the rest of this article...]

New ILM Recognised Motivational Sales Leadership Programme running this August and September This progarmme will run in Central London duri...

[Read the rest of this article...]

New for 2011 is the online learning zone offering a range of e-development modules that will support blended training solutions in sales, customer service and leadership development. You may also like to ...

[Read the rest of this article...]