Customer service is key in winning back repeat business but do we forget the human side in the search for profit?    McKinsey’s ...

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Catherine Whittle our Associate Trainer and very own Spa Queen has been featured in the Caterer and Hotelkeeper Magazine (3 - 9 February 2012)  w...

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Need some inspiration to kick off the New Year?  We are loving this short TED Talk : “3 things I learned when my plane crashed” by Ri...

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Insights Discovery® is like gold dust for sales people and we are on a mission to sprinkle some of that dust onto every hotel sales person in the ...

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HT Training are launching a new leadership programme: Leading and Developing High Performance. Available from February 2012 this powerful programme e...

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HT Training has teamed up with Customer Service TV to bring you 2 short but powerful customer service exercises that can be tailored to boost customer...

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Support this amazing cause and benefit from the expertise of highly experienced facilitators.    During this session you will receive y...

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Join Nina Lovatt & Rosemary Bannister, Directors of HT Training and Catherine Whittle Associate, HT Training, for a great English breakfast at the...

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The Institute of Leadership and Management’s recent “Creating a Coaching Culture” Research Report identifies that organisations that...

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The great leaders are like the best conductors – they reach beyond the notes to reach the magic in the players. – Blaine Lee Some usef...

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19 May 2011 is National Learning at Work Day Learning at Work (LAW) Day is an annual awareness campaign organised by the 'Campaign for Learning'...

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