We love working with your front office teams and where appropriate bring in specialist associate trainers to help develop the skills and talents of this very important customer facing group.
All training can be tailored to meet the needs of your team and we offer blended solutions that use a combination of training workshops, online learning, psychometrics and coaching to facilitate learning and development.
Bespoke training is an integral part of the business and we ensure they reflect your business needs as well as your team’s training and development needs.
Sample programmes for this group include:
Revenue Manager’s Development Programme
This 1.5 day training workshop that develops Revenue Management key competencies and skills. Delegates also have the chance to explore business opportunities to improve individual and business performance.
Key learning topics include:
- Foundations of Revenue Management
- The Devil is in the Detail
- Communicating Yield Strategy
- The Revenue office as a Sales Office
- Managing Market Mix to Improve Yield
Selling Skills for Revenue and Reservations
A 2 -day training workshop aimed at Revenue and Reservation Managers that explores individual approaches to selling and managing their teams. At the core of the program is the Insights Discovery® system. This powerful personal profiling tool explores individual approaches towards selling and influencing.
Key learning topics include:
- Perception
- Preferences
- Four Colour Energies
- Recognising Type
- Discovery Wheel
- Adapting and Connecting Strategies
- Working with the Discovery Sales Chapter
- Profitable Enquiry Handling
Enquiry Handling for Increased Profit
This 1 day training workshop develops the confidence and selling skills of the team ensuring improved enquiry conversion rates and maximum sales revenue.
Key learning topics include:
- Preparing to Sell
- Identifying Needs
- Presenting
- Dealing with Buyer Resistance
- Upselling
- Negotiation
- Closing
A brand called you for Reception teams
This innovative 1 day training workshop explores the importance of having a strong personal brand in the reception department and uses the reception wheel of performance to facilitate learning.
The reception wheel of performance
- Communication skills
- Personal presentation
- Time management
- Selling skills
- Teamwork
- Problem solving
- Dealing with difficult customers
- Business knowledge
Delegates leave with a personal action plan which has the potential to become a personal development plan moving forwards.